The TQM Magazine: Volume 2 Issue 4
Table of contents
Transforming Culture
Steve SmithExamines the three essential factors vital to success in transforming culture: clarity of purpose, leadership, and a planned change process. Considers organization culture is a…
TQM and Culture Change
John Seddon, Stephanie JacksonDescribes a TQM methodology model for achieving lasting culture change. Asserts that TQM effectiveness is often limited or negated by a failure to adequately consider the…
Working Together
Rory ChaseExplains how Leyland Daf is relying on its TQM initiative to provide the competitive edge. Describes how the company launched a number of quality campaigns and how it introduced a…
Integral Quality Care
Anna KochanInvestigates the Bekaert Group′s Japanese approach to total quality. Discusses how only a few Western companies have succeeded in attaining the levels of competitiveness found in…
Culture Change: The Common Goals.
Lynn YoffeeDiscusses the efforts of Florida Power & Light to become the first non‐Japanese company to win the Deming Prize. Asserts the key components to the culture change were policy…
Agenda for change
Roger WytheLooks at how to make TQM works in the service sector. Asserts that what varies is how the message is communicated and the activities controlled. Looks at how to make the process…
Management Behaviour
Brian PlowmanIdentifies barriers to culture change. Discusses a survey which analysed views of companies concerning the ways in which TQ can be implemented. Looks at some of the serious…
Excellence through people
Philip Atkinson, Neil RodenAsserts TQ is ostensibly about creating a culture. Outlines the steps required for culture change. Contends culture change rests on changing the nature of relationships within the…
Profit and the Human Face of TQM
Alan SmithDiscusses the role of the chairman in culture change asserting that corporate success or failure begins with the chairman. Contends that the more mechanistic, short‐term and…