The TQM Magazine: Volume 19 Issue 6
Table of contents
TQM: an act of balance between contradictions
Roland Harnesk, Lena AbrahamssonThe purpose of this paper is to contribute to the discussion of organisation and management by uncovering some embedded contradictions in total quality management (TQM).
Managerial leadership for total quality improvement in UK higher education
Augustus E. Osseo‐Asare, David Longbottom, Pieris ChouridesThe purpose of this paper is to increase awareness of the critical role of “managerial leadership” in total quality management (TQM) implementation in UK higher education…
A conceptual framework for integrating six‐sigma and strategic management methodologies to quantify decision making
Shawnta S. Friday‐Stroud, J. Scott SutterfieldThe purpose of this paper is to present a conceptual framework for merging the strategic management process, the managerial decision‐making process and the six‐sigma process into…
A new framework for managing change
J.S. Oakland, S.J. TannerExperience shows many change initiatives fail to deliver. They are not always a total failure, but they get stalled, misdirected, or only partially achieve the required results…
The validity of quality practices on performance of outsourced professional housing services
Terence Y.M. LamThe purpose of this study is to investigate the actual impact of competition and management practices on performance quality of the outsourced professional housing maintenance…
EFQM model self‐assessment using a questionnaire approach in university administrative services
Juan José Tarí, Susana de Juana‐EspinosaThe purpose of this paper is to study the European Foundation for Quality Management (EFQM) model self‐assessment using a questionnaire approach in eight university administrative…
Innovative new product development: a study of selected QFD case studies
Paulo Augusto Cauchick MiguelThe purpose of this paper is to investigate whether the use of quality function deployment (QFD) may contribute to developing innovative products. Its point of departure is the…