The TQM Magazine: Volume 16 Issue 3

Inhibiting factors of implementing total quality management on construction sites

Theo C. Haupt, Daniel E. Whiteman

Quality systems entail having the organizational structure, responsibilities, procedures, processes and resources for implementing quality management such that there is a guiding…

The implementation of TQM philosophy in Palestinian organization: a proposed non‐prescriptive generic framework

Samir Baidoun

The non‐prescriptive framework described in this paper is based on an empirical study of total quality management (TQM) implementation in the Palestinian industrial context. The…

An application case of the Brazilian National Quality Award

P.A. Cauchick Miguel, C. Morini, S.R.I. Pires

The objective of this work consists of highlighting some benchmarking practices in management by presenting a case study conducted in a company in Brazil. The company was awarded…

Implementation of EFQM excellence model self‐assessment in the UK higher education sector – lessons learned from other sectors

Michael Trevor Hides, John Davies, Sue Jackson

Owing to pressures from a range of stakeholders for a wider and improved range of services from the Higher Education (HE) sector in the UK, linked with a simultaneously increasing…

Inertial tolerancing

Maurice Pillet

Traditionally, tolerances are defined by an interval [LSL; USL] which can lead to several ambiguous interpretations of conformity. This paper examines an alternative method for…

A fresh approach to safety management systems in Hong Kong

Stephen C.‐K. Yu, Bob Hunt

Given the fact that the effectiveness of safety management systems (SMS) have reached a no‐improvement plateau in most organisations in Hong Kong, those involved in SMS would…

Integrating corporate social responsibility (CSR) into ISO management systems – in search of a feasible CSR management system framework

Pavel Castka, Christopher J. Bamber, David J. Bamber, John M. Sharp

Following the growing interest in corporate governance and corporate social responsibility (CSR), the International Organization for Standardization (ISO) Committee on Consumer…

The Art of Leadership

K. Narasimhan