The TQM Magazine: Volume 15 Issue 5

Remember, the (Internet) applet doesn’t fall far from the tree

Tom Mc Nellis, H. James Harrington

This article addresses how an organization can combine sig‐sigma and the Internet to reduce costs, improve the delivery success rate, and increase service quality. The model that…

The case for ISO 9000

Alex Douglas, Shirley Coleman, Richard Oddy

Summarizes the arguments for and against the ISO 9000 standard and examines the perceived advantages and disadvantages of implementing it. Reports the results of a survey of over…

TQM: why is its impact in higher education so small?

James V. Koch

Despite still having many supporters and much use outside higher education, total quality management (TQM) has had a remarkably small impact on colleges and universities. While…

Going from six sigma to design for six sigma: an exploratory study using analytic hierarchy process

Ricardo Bañuelas, Jiju Antony

Six sigma has been considered a business strategy that employs a well‐structured continuous improvement methodology to tackle process variability and drive out waste from the…

Total quality management (TQM) practices in Turkish manufacturing organizations

Ozden Bayazit

Total quality management (TQM) is one of the most popular modern management concepts. It refers to a quality emphasis that encompasses the entire organization, from supplier to…

National culture and total quality management: empirical assessment of a theoretical model

Carlos Noronha

Using a sample of total quality management (TQM) companies operating in mainland China, Hong Kong, and Taiwan, a structural equation model explaining the influence of Chinese…