The TQM Magazine: Volume 13 Issue 1
Table of contents
Creating customer service worth advertising at Browning Arms
Anthony T. AllredJohn M. Browning was the greatest gun maker the world has ever known. The company he created has been recognized for a century as the industry leader in innovation and quality. A…
A new tool for assessing the presence of total quality
A.R. Davidson, J.V. Chelsom, L.W. Stern, F.R. JanesAn objective, two‐tier quantitative model has been developed for assessing the presence of total quality in an organisation, and for determining the effectiveness of a company’s…
The process of benchmarking, benchlearning and benchaction
Per V. Freytag, Svend HollensenBenchmarking is more than giving marks. It is a way of measuring a firm’s strategies and performance against "best‐in‐class” firms, both inside and outside the industry. The aim…
Redefining the focus of investment analysts
M.L. EmilianiCompares and contrasts the organizational routines and outcomes of businesses that are managed using practices grounded in batch‐and‐queue and lean production. The former is shown…
The soft foundation of the critical success factors on TQM implementation in Malaysia
H.C. Lau, M.A. IdrisThe literature review concludes that TQM is a proven systematic approach to the improvements of the organisation’s overall business process, including quality of products and…
Quality training: findings from a European survey
Brian P. Mathews, Akiko Ueno, Zulema Lopez Periera, Graca Silva, Tauno Kekal, Mikko RepkaQuality management is an essential part of an organisation’s competitive strategy. The training that underpins quality management determines the likely effectiveness of the…
Total quality management and ISO 9000 applications in Turkey
Ahmet Beskese, Ufuk CebeciThe literature includes many success and failure stories of the firms adopting total quality management (TQM). As many firms in Turkey try to adopt this philosophy, there is a…