The TQM Magazine: Volume 11 Issue 4

Managing excellence: leadership

Mohamed Zairi

Managing excellence is a very hot topic presently and there is a proliferation of articles and books on what excellence is and how it can be achieved. This paper is part of a…

Performance improvement: a total poor‐quality cost system

H. James Harrington

Quality cost systems have evolved from a purely manufacturing defect related cost reporting system that reflected the limited quality thinking of the 1940s to a poor‐quality cost…

Implementing a quality management program – three Cs of success: commitment, culture, cost

George P. Laszlo

This article presents the point of view that there are three fundamental prerequisites that are required for the successful implementation of a quality management approach within…

Statistical techniques for quality

M. Xie, T.N. Goh

When objective decisions are to be made, statistical methods should be used based on any objective information in the form of data collected about a product or process…

Simulating c and u control schemes

Jim Freeman, George Mintzas

Control charts are a vital quality management tool. Attribute schemes are of particular (though not exclusive) interest to the customers of manufacturing organisations. A new…

Quality management for manufacturers of short run semi‐customized products

Tom Burgess

Classic quality management techniques can be used in a manufacturing environment for short production runs of products with many options and accessories. This paper considers…

Ten useful and practical tips for making your industrial experiments successful

Jiju Antony

Industrial experiments have shown an unprecedented success for improving the product and process quality in many manufacturing organisations. This paper provides some useful and…

Towards a European definition of TQM – a historical review

Volker Krüger

This article discusses the history of quality management in Germany, Japan, Britain and the USA. It suggests a need for further development of a European model for quality to fit…

Quality concepts and products litigation

Todd E. Kastetter

The landscape for doing business in America is marked by products liability litigation. Americans have gained a reputation for being extraordinarily litigious. While the existence…