Table of contents
Quality Management and the Process of Change
Jeanne AlmarazThe implementation of quality programmes often leads to major changewithin an organization. However, the nature and causes of such changeare not yet understood. There is need for…
Quality, Strategy and Structural Configuration
Abraham B. Shani, Martin RogbergQuality programmes have become an increasingly popular arena fororganizational and managerial practice. Some attribute this growingfocus to the notion that quality programmes are…
Designing Performance Management Systems for Total Quality Implementation
David A. WaldmanBased on recently proposed principles of total quality management (TQM),takes a system‐oriented perspective with regard to the design ofperformance management systems in…
Self‐managed Work Teams: TQM Technology at the Employee Level
Carol SextonProvides theoretical background for examining the development ofself‐managed work teams as a total quality management (TQM) interventionat the employee level. Briefly summarizes…
The Impact of a TQM Intervention on Workplace Attitudes in a Health‐care Organization
Steven M. Sommer, Deryl E. MerrittTotal quality management has gained increasing popularity as a method tointroduce transformational change in an organization′s managerialphilosophy and operational effectiveness…
Beyond TQM Programmes
Bert Spector, Michael BeerThe failure rate of TQM interventions exceeds 75 per cent. Contends thatit is missteps in the implementation of TQM – and other associated changeefforts such as process…
ISSN:
0953-4814Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Slawomir Magala