International Journal of Health Care Quality Assurance: Volume 8 Issue 2
Addressing the issues of management and quality
Table of contents
Value from resources in Southampton University Hospitals NHS Trust
Lindley OwenOutlines the use of the “value from resources” approachto build bridges between clinicians and managers. The simple butpowerful use of graphical interactive presentations has…
Redesigning a national health‐care system: the Israeli experience
Shmuel Penchas, Mordechai ShaniIn 1988 the Government of Israel appointed a Commission of Inquiry(of which the authors were members) to examine the state of itshealth‐care services. Although relating to Israel…
Improving health service quality from within: the case of United Leeds Teaching Hospitals NHS Trust
Colin Lewisohn, Javier ReynosoIllustrates how the implementation of the internal customer concepthas assisted United Leeds Teaching Hospitals NHS Trust to establish aculture for quality. Explains the…
Making total quality a clinical priority
Hugh Koch, Jane DaviesOutlines the introduction of total quality systems into allclinical services within a community‐based NHS Trust in the WestMidlands. Provides practical details of each aspect of…
Measuring service quality at a university health clinic
Elizabeth A. AndersonDescribes research undertaken to assess the quality of serviceprovided by a public university health clinic. The SERVQUAL instrumentwas administered to patients of the University…
Involving patients in the provision of community care: a change in philosophy
Louise Bell, Reva Berman Brown, Barbara MorrisThe National Health Service (NHS) has many different kinds ofprofessionals and managers working underneath its large umbrella:non‐clinical managers administer the work of…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar