International Journal of Health Care Quality Assurance: Volume 7 Issue 2
Addressing the issues of management and quality
Table of contents
Converging Implementation Strategies in Commercial TQM Initiatives: : Implications for the NHS
Richard JossReports on progress in the implementation of quality improvementinitiatives, which was tracked over three years at Post Office Countersand Thames Water Utilities as part of a…
Costing for Quality – : A Case Study
Lynette HollidayDiscusses quality costing as part of an overall Total Quality Management(TQM) strategy and describes and analyses a practical quality costingexercise. Argues that quality costing…
Service Protocols
Joy I. GreigDescribes a method to assist in the achievement of Patient Charterstandards. Service Protocols are multi‐disciplinary in their approachand can be used as a one‐off approach or in…
Improving the Quality of Service in an Out‐patient Department
David M. Williams, Janet M. WilliamsDescribes two years of effort by over 150 staff using Total QualityManagement techniques which completely overhauled the running of a majoracute hospital out‐patient department…
Establishing Continuous Quality Improvement in a Hong Kong Hospital
Ma Hok Cheung, Hugh KochOutlines and discusses the implementation plan and associated trainingprogramme for establishing TQM in one of the hospitals in Hong Kong.Gives examples of the training programme…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09513559410055198. When citing the…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar