International Journal of Health Care Quality Assurance: Volume 6 Issue 5
Addressing the issues of management and quality
Table of contents
An Approach to Consumer Feedback in an Out‐patient Specialty Service
Protap C. Gupta, Joy Witty, Norma WrightDetails an approach to consumer feedback in an out‐patient specialty service. Outlines the approach to undertaking a consumer survey and how feedback from people using the…
Beyond Resource Management: Towards Total Quality
Peter R. HoltSuggests that health organizations which have successfully introduced developed management by involving clinicians are reaching a position where they can move forward beyond…
Quality Assurance in Nursing Care: From Inspection to Opportunity
Ian J. Norman, Sally J. RedfernDescribes alternative approaches to quality assurance in nursing and traces the historical shift from one approach to the other; quality as inspection to quality as opportunity…
QALYs: A Nurse′s View
Colin A. HolmesExamines the political and ideological significance of measures of quality of life, specifically Quality Adjusted Life Years (QALYs). Briefly reviews recent developments in the…
The Effective Management of Occupational Health and Safety: The Requirement for Accreditation for Quality in the Health Services
Bashyr AzizIt is becoming increasingly important for providers of health care to manage the health and safety of their workforce effectively. In the competitive world of health care…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar