International Journal of Health Care Quality Assurance: Volume 6 Issue 3

Marketing: Can There Ever Be a Real Exchange of Values in the Health Service?

Anthony R. Bennett

Offers many new ideas in the field of marketing, and argues that marketing is a complex, strategic thought process, based on an exchange of customer‐related values. A new model of…

Purchasing Quality: The South Lincolnshire Approach

Mike Burch

Describes the authority′s strategy, recording system, visiting programme, and guide to monitoring. Describes four developments in detail which South Lincolnshire′s review of its…

MAAGs: The Eli Lilly National Clinical Audit Centre

Richard Baker, Robin Fraser

Outlines the framework for promoting audit in general practice, created as one part of the health service reforms. Medical Audit Advisory Groups (MAAGs) were set up in each…

Quality of Care in Private Nursing Homes: Improving Inspection

Yumiko Arai

Describes how the 1984 Registered Homes Act has been implemented at the DHA and operational levels, concentrating on the monitoring of care in private nursing homes. It can be…

The EC′s Need for a Common Currency in Health Care Quality Assurance

Janice L. Dreachslin, Marjorie Zernott

Argues that the economic integration of the EC′s 12 member nations into a single community and the elimination of barriers to free trade will not result in a single health‐care…

Analysis of Data as Information: Quality Assurance Approach

Davor Ivankovic, Josipa Kern, Ante Bartolic, Silvije Vuletic

Describes a prototype module for data analysis of the healthcare delivery system. It consists of three main parts: data/variable selection; algorithms for the analysis of…