International Journal of Health Care Quality Assurance: Volume 32 Issue 3

Conflict and conflict management in hospitals

Ali Mohammad Mosadeghrad, Arezoo Mojbafan

Hospitals are complex and complicated organizations and are prone to the conflict. The purpose of this paper is to identify the intensity and type of conflict experienced by…

Graduate experiences with transnational nursing education: a qualitative enquiry

Vasanthrie Naidoo, Maureen Nokuthula Sibiya

The purpose of this paper is to share insights, research findings and discuss key issues related to graduate experiences with transnational nursing education (TNE).

The link between healthcare risk identification and patient safety culture

Mecit Can Emre Simsekler

Risk identification plays a key role identifying patient safety risks. As previous research on risk identification practices, as applied to patient safety, and its association…

Ischemic stroke: clinical pathway impact

Antonio Giulio de Belvis, Franziska Michaela Lohmeyer, Andrea Barbara, Gabriele Giubbini, Carmen Angioletti, Giovanni Frisullo, Walter Ricciardi, Maria Lucia Specchia

A clinical pathway for patients with acute ischemic stroke was implemented in 2014 by one Italian teaching hospital multidisciplinary team. The purpose of this paper is to…

Foodservice quality in South African hospitals: patient experiences

Lindiwe Julia Ncube, Maupi Eric Letsoalo

This paper presents an interpretive data analysis from a superordinate study that aimed to determine foodservice satisfaction. The purpose of this paper is to determine inpatient…

Tracking resident pre-rounding electronic health record usage

Conrad Krawiec, Cristin Marker, Christy Stetter, Lan Kong, Neal J. Thomas

Residents collect information from the electronic health record (EHR) to present during rounds, but this crucial process is understudied. The purpose of this paper is to examine…

Exploring the nonlinear impact of critical incidents on users’ satisfaction with healthcare services

Gerson Tontini, Elaine Vaz, Evelásio Vieira Neto, Julio Cesar Lopes de Souza, Leonardo Anésio da Silva, Mara Paz Maurício Nowazick

The purpose of this paper is to evaluate the nonlinear impact of users’ memories on their general evaluation of outpatient healthcare services by the integration of two…

Customized patient clothing and patient satisfaction

Khorshid Vaskooi-Eshkevari, Fatemeh Mirbazegh, Mojtaba Soltani-Kermanshahi, Mahin Sabzali-Poursarab-Saeedi, Sadaf Alipour

To respect the patients’ physical privacy, they should be provided with proper clothing that prevents the exposure of unnecessary parts of the body. The purpose of this paper is…

Greek hospital environments

Kalliopi Brofidi, Konstantinos Vlasiadis, Anastas Philalithis

The purpose of this paper is three-fold: first, to assess nurse satisfaction levels with working environment (known as favourability) in five Greek public hospitals using the…

Validating the Press Ganey Questionnaire (Bahasa Melayu version)

Nur Syahmina Rasudin, Muhammad Akmal Izan Ahmad, Nooraini Hussain, Mohd Shaharudin Shah Che Hamah

The purpose of this paper is to validate the Press Ganey Questionnaire (PGQ) (Bahasa Melayu version) using Hospital Universiti Sains Malaysia (HUSM) patients.