International Journal of Health Care Quality Assurance: Volume 30 Issue 8

The march of improvement – are we keeping up with the march of technology

Ian Callanan

Ranking the strategies for Indian medical tourism sector through the integration of SWOT analysis and TOPSIS method

Puneeta Ajmera

Organizations have to evaluate their internal and external environments in this highly competitive world. Strengths, weaknesses, opportunities and threats (SWOT) analysis is a…

Service quality in public health clinics: perceptions of users and health professionals

Domingos Fernandes Campos, Rinaldo Bezerra Negromonte Filho, Felipe Nalon Castro

The purpose of this paper is to investigate the expectations and quality gaps in services provided at city public health clinics in the city of Natal, Brazil, from the perspective…

One eye of the future, one eye on the past: The UK General Optical Council’s approach to fitness to practise

Cathal T. Gallagher, Chhayal Dhokia

The purpose of this paper is to assess if the GOC considers relevant factors at all stages of its deliberations into misconduct, as required by the determinations in the cases of…

Considerations for using data envelopment analysis for the assessment of radiotherapy treatment plan quality

John Simpson, Andrea Raith, Paul Rouse, Matthias Ehrgott

The operations research method of data envelopment analysis (DEA) shows promise for assessing radiotherapy treatment plan quality. The purpose of this paper is to consider the…

Development and psychometric evaluation of the breast size satisfaction scale

Saeed Pahlevan Sharif

The purpose of this paper is to develop and evaluate psychometrically an instrument named the Breast Size Satisfaction Scale (BSSS) to assess breast size satisfaction.

Hospital responsiveness and its effect on overall patient satisfaction: A cross-sectional study in Iran

Sadegh Ahmadi Kashkoli, Ehsan Zarei, Abbas Daneshkohan, Soheila Khodakarim

Hospital responsiveness to the patient expectations of non-medical aspect of care can lead to patient satisfaction. The purpose of this paper is to investigate the relationship…

Application of the Delphi technique in healthcare maintenance

Stanley Njuangang, Champika Liyanage, Akintola Akintoye

The purpose of this paper is to examine the research design, issues and considerations in the application of the Delphi technique to identify, refine and rate the critical success…

Using implementation tools to design and conduct quality improvement projects for faster and more effective improvement

John Ovretveit, Brian Mittman, Lisa Rubenstein, David A. Ganz

The purpose of this paper is to enable improvers to use recent knowledge from implementation science to carry out improvement changes more effectively. It also highlights the…