International Journal of Health Care Quality Assurance: Volume 3 Issue 4
Addressing the issues of management and quality
Table of contents
Patient Satisfaction Monitoring within a Comprehensive Quality Management System
James A. Rice, Donald C. Wegmiller, Lynda T. LaskowThe areas of patient care and satisfaction are focused on. A patient satisfaction monitoring and management programme is described within a multi‐hospital system in North Central…
Hospital Quality: Patient, Physician and Employee Judgements
Paul B. Batalden, Eugene C. NelsonA conceptual model of health care, a theory of quality improvement in health care and the role of patient, physician and employee judgements as part of organisation‐wide…
Intermountain Health Care′s Quality Management Strategy: The HELP System
Larry D. GrandiaIntermountain Health Care, a system of 24 acute care, not‐for‐profit hospitals in Utah, Idaho and Wyoming, USA, is focused on with regard to its use of computers to integrate the…
Quality Circles: Creating Opportunities for Management and for Staff
Billee KingThe monitoring and reviewing of quality in health care and services offered in New South Wales, Australia, is addressed. The use of quality circles to improve the administrative…
Managing Change: An Experiment in Applied Sociology
Sue Sullivan, Mike PontonNational Health Service (NHS) waiting list problems have many complex causes. The results of research conducted to understand the complexities of patient need and demand, factors…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar