International Journal of Health Care Quality Assurance: Volume 3 Issue 2

Core Services ‐ The South Tees Way Forward

Ian Holtby, R.S. Ramaiah

The Government White Paper “Working for Patients” asks new District Health Authorities to identify core services which must be provided locally for the benefit of the District′s…

Ensuring Competence in Health Care Managers

Ronald R. Sims

An effective model in teaching for competence in health care managers is presented. The model can also be used in health care education in general as a major strategy for…

The ″Management″ of Demand for Health Care

Martyn Evans

The unacknowledged and obscure mechanisms which “inflate” demand for health care provisions, thereby exacerbating the persistent gap between demand and the resources available to…

Missing Reports in Outpatients ‐ A Problem Solved with Quality Assured

D.F. Iles

The problem of missing hospital case notes is highlighted and remedial actions taken to resolve the problem are described. The initiation is set in the context of an overall…

Let My People Know

John MacKeith

An approach to informing the public is described together with an analysis of contacts by the public with a Community Health Council. It is suggested that perhaps District Health…

Managing in a Professional Bureaucracy

Keith Surgeon

Successful organisations harness the talents of all their members but especially their most skilled and creative people. In a hospital the most highly skilled staff are…