International Journal of Health Care Quality Assurance: Volume 29 Issue 6

Healthscape role towards customer satisfaction in private healthcare

Debajani Sahoo, Tathagata Ghosh

The purpose of this paper is to identify the motives that enforce consumers to find out the major determinants that frame healthscape in private healthcare service that leads to…

Assessing the relationship between patient safety culture and EHR strategy

Eric W. Ford, Geoffrey A. Silvera, Abby S Kazley, Mark L. Diana, Timothy R Huerta

The purpose of this paper is to explore the relationship between hospitals’ electronic health record (EHR) adoption characteristics and their patient safety cultures. The…

Empirically testing some factors affecting HMS usage

Maria do Carmo Caccia-Bava, Valerie C.K. Guimaraes, Tor Guimaraes

Without use the expected benefits from healthcare management systems (HMS) cannot be derived. Thus, while use alone may not guarantee success, one can safely assume that the more…

Improving health care costing with resource consumption accounting

Hasan Ozyapici, Veyis Naci Tanis

The purpose of this paper is to explore the differences between a traditional costing system (TCS) and resource consumption accounting (RCA) based on a case study carried out in a…

Parenteral nutrition in hospital pharmacies: Exploring the practices and identifying opportunities for quality improvement

Maram Gamal Katoue, Dalal Al-Taweel, Kamal Mohamed Matar, Samuel B Kombian

The purpose of this paper is to explore parenteral nutrition (PN) practices in hospital pharmacies of Kuwait and identify potential avenues for quality improvement in this…

Appointment standardization evaluation in a primary care facility

Yu-Li Huang

The purpose of this paper is to evaluate the performance on standardizing appointment slot length in a primary care clinic to understand the impact of providers’ preferences and…

Interpersonal complaints regarding cancer care through a gender lens

Erik Masao Olsson

– The purpose of this paper is to investigate healthcare customer complaints concerning interpersonal matters in cancer care.

Health planning through Village Health Sanitation and Nutrition Committees: A qualitative study from India

Virendra Kumar, Anindya Jayanta Mishra, Sonia Verma

– The purpose of this paper is to provide systematic empirical evidence on the health planning through Village Health Sanitation and Nutrition Committees (VHSNCs) in India.

Editorial

Ian Callanan