International Journal of Health Care Quality Assurance: Volume 28 Issue 5
Addressing the issues of management and quality
Table of contents
Improving ED specimen TAT using Lean Six Sigma
Janet H Sanders, Tedd KarrLean and Six Sigma are continuous improvement methodologies that have garnered international fame for improving manufacturing and service processes. Increasingly these…
Improving screening for diabetes in cystic fibrosis
Ibrahim Abdulhamid, Lokesh Guglani, Jennifer Bouren, Kathleen C MoltzAnnual screening for cystic fibrosis-related-diabetes (CFRD) using oral glucose tolerance test (OGTT) is recommended, but national testing rates are low. The purpose of this paper…
Customer perceived service quality, satisfaction and loyalty in Indian private healthcare
Rama Koteswara Rao Kondasani, Rajeev Kumar Panda– The purpose of this paper is to analyse how perceived service quality and customer satisfaction lead to loyalty towards healthcare service providers.
Agile, a guiding principle for health care improvement?
Sara Tolf, Monica E. Nyström, Carol Tishelman, Mats Brommels, Johan HanssonThe purpose of this paper is to contribute to increased understanding of the concept agile and its potential for hospital managers to optimize design of organizational structures…
Exploring the effect of complex patients on care delivery tasks
Mustafa Ozkaynak, Sharon A. Johnson, Bengisu Tulu, Jennifer L. Donovan, Abir O. Kanaan, Adam RoseThe needs of complex patients with chronic conditions can be unpredictable and can strain resources. Exploring how tasks vary for different patients, particularly those with…
Investigating emergency room service quality using lean manufacturing
Abdelhakim AbdelhadiThe purpose of this paper is to investigate a lean manufacturing metric called Takt time as a benchmark evaluation measure to evaluate a public hospital’s service quality. Lean…
Service quality in contracted facilities
Fauziah Rabbani, Nousheen Akber Pradhan, Shehla Zaidi, Syed Iqbal Azam, Farheen YousufThe purpose of this paper is to explore the readiness of contracted and non-contracted first-level healthcare facilities in Pakistan to deliver quality maternal and neonatal…
Care quality instruments
Manela Glarcher, Petra Schumacher, Elfriede FritzThe purpose of this paper is to describe instruments used for quality assessment in acute care. Quality care assessment is essential for improving care delivery. Quality…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar