International Journal of Health Care Quality Assurance: Volume 28 Issue 4
Addressing the issues of management and quality
Table of contents
Sustainability: orthopaedic surgery wait time management strategies
Claudia Amar, Marie-Pascale Pomey, Claudia SanMartin, Carolyn De Coster, Tom NoseworthyThe purpose of this paper is to examine Canadian organizational and systemic factors that made it possible to keep wait times within federally established limits for at least 18…
Patient assessment of primary care physician communication: segmentation approach
Elena A. Platonova, Richard M. ShewchukThe purpose of this paper is to examine how patient assessment of primary care physician (PCP) communication is related to patient satisfaction with the PCP, patient perception of…
Implementing hospital quality assurance policies in Iran: Balancing licensing, annual evaluation, inspections and quality management systems
Asgar Aghaei Hashjin, Bahram Delgoshaei, Dionne S Kringos, Seyed Jamaladin Tabibi, Jila Manouchehri, Niek S Klazinga– The purpose of this paper is to provide an overview of applied hospital quality assurance (QA) policies in Iran.
Small and big quality in health care
Paul Lillrank– The purpose of this paper is to clarify healthcare quality’s ontological and epistemological foundations; and examine how these lead to different measurements and technologies.
Service quality framework for clinical laboratories
Vinaysing Ramessur, Dinesh Kumar Hurreeram, Kaylasson MaistryThe purpose of this paper is to illustrate a service quality framework that enhances service delivery in clinical laboratories by gauging medical practitioner satisfaction and by…
Roadmap for developing a national quality indicator set for general practice
Ailis ni Riain, Catherine Vahey, Conor Kennedy, Stephen Campbell, Claire Collins– The purpose of this paper is to describe a national, comprehensive quality indicator set to support delivering high-quality clinical care in Irish general practice.
Clinical pathways in China – an evaluation
Jingwei Alex He, Wei YangClinical pathways (CPs) are multidisciplinary care plans with essential care steps for patients with specific clinical problems. CPs were introduced in China in 2009 to assure…
An improvement project within urological care
Annelie Khatami, Kristina Rosengren– The purpose of this paper is to describe staff experiences in an on-going improvement project regarding patients with ureteral stones.
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar