International Journal of Health Care Quality Assurance: Volume 26 Issue 8
Addressing the issues of management and quality
Table of contents
Scoping medical tourism and international hospital accreditation growth
Anthony WoodheadUwe Reinhardt stated that medical tourism can do to the US healthcare system what the Japanese automotive industry did to American carmakers after Japanese products developed a…
The PATH project in eight European countries: an evaluation
Jeremy Henri Maurice Veillard, Michaela Louise Schiøtz, Ann-Lise Guisset, Adalsteinn Davidson Brown, Niek S. KlazingaThis paper's aim is to evaluate the perceived impact and the enabling factors and barriers experienced by hospital staff participating in an international hospital performance…
Improving a patient appointment call center at Mayo Clinic
Thomas Rohleder, Brian Bailey, Brian Crum, Timothy Faber, Brandon Johnson, LeTesha Montgomery, Rachel PringnitzContact centers for patient and referring physician are important to large medical-centers such as the Mayo Clinic's Central Appointment Office (CAO). The aim of this case study…
Important factors for success in hospital BPR project phases
Mariado Carmo Caccia-Bava, Valerie C.K. Guimaraes, Tor GuimaraesBusiness process reengineering (BPR) is touted in the literature as the dramatic improvements necessary for competitiveness, but in practice there are many unsuccessful cases. A…
Ancillary service impact on outpatient scheduling
Yu-Li HuangThe paper aims to provide a simulation optimization solution to improve patient scheduling that accounts for varying ancillary service time such as x-ray to minimize patient wait…
What constitutes a good hand offs in the emergency department: a patient’s perspective
La Vonne Downey, Leslie Zun, Trena BurkeThe aim is to determine, from the patient's perspective, what constitutes a good hand-off procedure in the emergency department (ED). The secondary purpose is to evaluate what…
Application of Six Sigma methodology to a cataract surgery unit
Mehmet Tolga TanerThe article's aim is to focus on the application of Six Sigma to minimise intraoperative and post-operative complications rates in a Turkish public hospital cataract surgery unit…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar