International Journal of Health Care Quality Assurance: Volume 26 Issue 1
Addressing the issues of management and quality
Table of contents
Data recording aids in acute admissions
Dean T. Williams, David Hoare, Guy Shingler, Charlie Fairweather, Christopher WhitakerClinical data capture and transfer are becoming more important as hospital practices change. Medical record pro‐formas are widely used but their efficacy in acute settings is…
Quality improvement tools for chronic disease care – more effective processes are less likely to be implemented in developing countries
Muhammad Jawad Hashim, Adrianna Prinsloo, Deen M. MirzaChronic disease services may be improved if care management processes (CMPs), such as disease‐specific flowsheets and chronic disease registries, are used. The newly…
Patients' satisfaction of service quality in Saudi hospitals: a SERVQUAL analysis
Hussein M. Al‐Borie, Amal M. Sheikh DamanhouriSaudi Arabian hospital performance, vis‐à‐vis patient satisfaction with service provision, has emerged as a key policy and planning concern. Keeping in view public and private…
Medication reconciliation service in Tan Tock Seng Hospital
Sia Beng Yi, Janice Chan Pei Shan, Goh Lay HongMedication reconciliation is integral to every hospital. Approximately 60 percent of all hospital medication errors occur at admission, intra‐hospital transfer or discharge…
Exploring patient satisfaction predictors in relation to a theoretical model
Vigdis Abrahamsen Grøndahl, Marie Louise Hall‐Lord, Ingela Karlsson, Jari Appelgren, Bodil Wilde‐LarssonThe aim is to describe patients' care quality perceptions and satisfaction and to explore potential patient satisfaction predictors as person‐related conditions, external…
Cultural values and health service quality in China
Pia Polsa, Wei Fuxiang, Maria Sääksjärvi, Pei ShuyuanSeveral service quality studies show how cultural features may influence the way service quality is perceived. However, few studies specifically describe culture's influence on…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar