International Journal of Health Care Quality Assurance: Volume 24 Issue 6
Addressing the issues of management and quality
Table of contents
Healthcare service quality perception in Japan
Amira ep Koubaa EleuchThis study aims to assess Japanese patients' healthcare service quality perceptions and to shed light on the most meaningful service features. It follows‐up a study published in…
Individual personal relations: effects on service quality
Liselotte Jakobsson, Leif HolmbergThe purpose of this paper is to study patients' attitudes to nurses and investigate what hampering factors occur in the actual nursing situation and what patient features might…
Service quality measurement: appointment systems in UK GP practices
Martyna Sliwa, James O'KaneA recurring problem in the service quality literature is measurement – knowing which quality aspects should be measured and in what ways. This article aims to assess service…
The healthcare off‐shoring industry in developing economies – institutional and economic foundations: An Indian case
Nir KshetriIndustrialized world‐based healthcare providers are increasingly off‐shoring low‐end healthcare services such as medical transcription, billing and insurance claims. High‐skill…
The crisis in United States hospital emergency services
Jeffrey P. Harrison, Emily D. FergusonEmergency services are critical for high‐quality healthcare service provision to support acute illness, trauma and disaster response. The greater availability of emergency…
Re‐engineering pre‐employment check‐up systems: a model for improving health services
Said Abdel Hakim Rateb, Azza Abdel Razek El Nouman, Moshira Abdel Hakim Rateb, Mohamed Naguib Asar, Ayman Mohammed El Amin, Saad abdel Aziz Gad, Mohamed Salah Eldin MohamedThe purpose of this paper is to develop a model for improving health services provided by the pre‐employment medical fitness check‐up system affiliated to Egypt's Health Insurance…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar