Table of contents
The purpose of this paper is to empirically examine developmental trends in healthcare organisation management practice and improvement work.
The purpose of this paper is to discuss strategies for benchmarking patient safety using Lombardy region administrative archives. Patient safety indicators and statistical…
The purpose of this paper is to evaluate service quality in a UK privately funded alcohol treatment clinic.
Lone voices have an emotional content: focussing on mental health service user and carer involvementSherrie Hitchen, Mary Watkins, Graham R. Williamson, Susan Ambury, Gillian Bemrose, David Cook, Maureen Taylor
The purpose of this paper is to describe learning gained from involving service users and carers as researchers in an action research study. The researchers aimed to…
Customer satisfaction's importance is well‐documented in the marketing literature and is rapidly gaining wide acceptance in the healthcare industry. The purpose of this…
Online date, start – end:1988
Copyright Holder:Emerald Publishing Limited
- Professor Charu Chandra
- Professor Sameer Kumar