International Journal of Health Care Quality Assurance: Volume 24 Issue 2

Addressing the issues of management and quality


Table of contents

Swedish healthcare management practices and quality improvement work: development trends

Mattias Elg, Jesper Stenberg, Peter Kammerlind, Sofia Tullberg, Jesper Olsson

The purpose of this paper is to empirically examine developmental trends in healthcare organisation management practice and improvement work.

The birth satisfaction scale

Caroline Hollins Martin, Valerie Fleming

The purpose of this paper is to develop a psychometric scale – the birth satisfaction scale (BSS) – for assessing women's birth perceptions.

Patient safety analyses using Lombardy administrative archives

Pietro Giorgio Lovaglio

The purpose of this paper is to discuss strategies for benchmarking patient safety using Lombardy region administrative archives. Patient safety indicators and statistical…

Service quality in alcohol treatment: A research note

Sheilagh M. Resnick, Mark D. Griffiths

The purpose of this paper is to evaluate service quality in a UK privately funded alcohol treatment clinic.

Lone voices have an emotional content: focussing on mental health service user and carer involvement

Sherrie Hitchen, Mary Watkins, Graham R. Williamson, Susan Ambury, Gillian Bemrose, David Cook, Maureen Taylor

The purpose of this paper is to describe learning gained from involving service users and carers as researchers in an action research study. The researchers aimed to…

Patient, staff and physician satisfaction: a new model, instrument and their implications

Anne S. York, Kim A. McCarthy

Customer satisfaction's importance is well‐documented in the marketing literature and is rapidly gaining wide acceptance in the healthcare industry. The purpose of this…

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Emerald Publishing Limited

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  • Professor Charu Chandra
  • Professor Sameer Kumar