International Journal of Health Care Quality Assurance: Volume 23 Issue 3
Addressing the issues of management and quality
Table of contents
Certifying a university ENT clinic using the ISO 9001:2000 international standard
Matthias Helbig, Silke Helbig, Heike A. Kahla‐Witzsch, Tobias Kroll, Angelika MayAgainst statutory duties to introduce quality management systems, the increased importance of this subject has led to numerous activities in various public health institutions…
Developing severity adjusted quality measures for intensive care units
Mahi Al Tehewy, Mostafa El Houssinie, Nahla Abou El Ezz, Mohamed Abdelkhalik, Samia El DamatyIntensive care unit performance evaluation is usually affected by variations in the severity of inpatients' health status. This paper aims, therefore, to standardize two…
A comprehensive approach to quality management of intensive care services
Seetharaman Hariharan, Prasanta Kumar DeyThe purpose of this paper is to develop a comprehensive framework for improving intensive care unit performance.
Factors influencing the pathways in response to complaints
Sophie Yahui HsiehThe purpose of this paper is to explore hospital staff response to patient complaints and the factors influencing the response pathway.
Evolution and outcomes of a quality improvement program
Johan Thor, Bo Herrlin, Karin Wittlöv, John Øvretveit, Mats BrommelsThe purpose of this paper is to examine the outcomes and evolution over a five‐year period of a Swedish university hospital quality improvement program in light of enduring…
Medication error prevalence
Ana Belén Jiménez Muñoz, Antonio Muiño Miguez, María Paz Rodriguez Pérez, María Dolores Vigil Escribano, María Esther Durán Garcia, María Sanjurjo SaezHealthcare risk epidemiology identifies medication error as the commonest cause of adverse effects on patients. Medication error can occur at any phase of the complex medication…
Telephone and web‐based pediatric day surgery questionnaires
Erica Amari, Christine Vandebeek, Carolyne J. Montgomery, Erik Skarsgard, J. Mark AnserminoPatient questionnaires are popular tools for assessing and improving service quality, especially as administrators are increasingly expected to consider the patient's voice in…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar