International Journal of Health Care Quality Assurance: Volume 21 Issue 6
Addressing the issues of management and quality
Table of contents
Under the knife: a national survey of six sigma programs in US healthcare organizations
Qianmei (May) Feng, Chris M. ManuelMedical and policy literature reports many six sigma applications at specific healthcare organizations. However, there is a lack of studies that investigate the broader status of…
Addressing the paradoxes of satisfaction with hospital care
Vicky Papanikolaou, Spyridoula NtaniThe purpose of this paper is to assess patient satisfaction in Greek public hospitals.
Customer focus level following implementation of quality improvement model in Tehran social security hospitals
F. Mehrabi, A. Nasiripour, B. DelgoshaeiThe key factor for the success of total quality management programs in an organization is focusing on the customer. The purpose of this paper is to assess customer focus level…
NHS Lanarkshire's leadership development programme's impact on clinical practice
Angela M. Sutherland, Frances DoddThe purpose of this paper is to explore the effect of a clinical leadership programme on senior clinicians within National Health Service Lanarkshire, in terms of key constituents…
A user evaluation of a local air ambulance service in North Wales
Gwilym Siôn ap GruffuddThe purpose of this paper is to examine the current state and utilisation of user evaluation consultation adopted by Wales Air Ambulance (WAA) within the policy context. It is…
Personal and organizational determinants of well‐being at work: The case of Swedish physicians
M. Diez‐Pinol, S.L. Dolan, V. Sierra, Kathleen CanningsThe traditional perspective in the occupational and organizational psychology literature aimed at understanding well‐being, has focused almost exclusively on the “disease” pole…
Primary health care service delivery in South Africa
Nancy Phaswana‐Mafuya, George Petros, Karl Peltzer, Shandir Ramlagan, Nkululeko Nkomo, Gorden Mohlala, Margaret Mbelle, John SeagerThe paper's aim is to determine the role of non‐profit organizations (NPOs) in filling possible gaps in primary health care (PHC) service provision.
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar