International Journal of Health Care Quality Assurance: Volume 17 Issue 1
Addressing the issues of management and quality
Table of contents
Customer focused health‐care performance instruments: making a case for local measures
Kerry D. Swinehart, Allen E. SmithIn the face of increasing pressure to improve patient satisfaction, the health‐care industry must continue to seek improved methods to measure the effects of its continuous…
Refinement and validation of a French in‐patient experience questionnaire
José Labarère, Magali Fourny, Vittoz Jean‐Phillippe, Stéphanie Marin‐Pache, François PatriceThe objective of this study was to check psychometric properties of a French‐language in‐patient experience questionnaire in a test sample different from the development sample…
The relationship between self‐reported emotional health, demographics, and perceived satisfaction with prenatal care
Suzanne C. Tough, Alexandra J. Faber, Christine V. Newburn‐Cook, Deborah E. White, Nonie J. Fraser‐Lee, Corine FrickAims to describe pregnant women with poor emotional health and the relationship between self‐reported emotional health and prenatal care satisfaction. To this end, 1,265 women who…
Standard, routine and non‐routine processes in health care
Paul Lillrank, Matti LiukkoQuality management methods have been introduced into health care with variable success. Industrial approaches, such as standardization, are not always applicable professional…
What is the potential for the use of clinical outcome measures to be computerised? Findings from a qualitative research study
Rhidian A. Hughes, Anu Sinha, Fiona Aspinal, Maria Dunckley, Julia Addington‐Hall, Irene J. HigginsonClinical outcome measures are used in clinical audit to monitor the quality of care provided to patients. As information technology (IT) is increasingly being integrated into the…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar