International Journal of Health Care Quality Assurance: Volume 15 Issue 1
Addressing the issues of management and quality
Table of contents
The “doctor‐customer” relationship: Hippocrates in the modern marketplace
Kevin J. Mulhall, Aftab Ahmed, Eric MastersonWe performed a consecutive survey of 100 people presenting to a hospital injury clinic to ascertain their attitude to terminology currently used to describe them in our own…
Predicting in‐home time of community care professionals
Jean Kipp, Linda Killick, Walter KippThe aim of this study was to test whether the client homebound score (CHS), the case management intensity score (CMIS) and the client priority visit score (CPVS) could be used to…
A mens’ meeting place: quality and service effectiveness
Duane Pennebaker, Rosina VogelsAn audit on quality and service effectiveness at a community mens’ meeting place located in Kwinana, Western Australia, was undertaken using the tools for reviewing mental health…
Marketing issues for the hospital industry
Yezdi H. Godiwalla, Shirley Y. GodiwallaThe controls on payments by insurance companies and governmental agencies (Medicare, Medicaid, Title 19) to hospitals have led to restricted hospital services for patients. This…
The Connecticut Mental Health Center Patient Profile Project: application of a service needs index
Matthew J. Chinman, Janis Symanski‐Tondora, Avon Johnson, Larry DavidsonThis article describes a quality assurance effort aimed at defining the characteristics of the patient population of the Connecticut Mental Health Center, a state‐funded agency…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar