International Journal of Health Care Quality Assurance: Volume 14 Issue 2
Addressing the issues of management and quality
Table of contents
“A little encouragement”: health services and domestic violence
Lucy Bates, Lynne Hancock, Danna PeterkinThe aim of this study was to identify those elements of health care which women who have experienced domestic violence consider to represent quality care and explore opportunities…
The nurse retention, quality of care and patient satisfaction chain
Karin Newman, Uvanney Maylor, Bal ChansarkarThis paper proposes an integrated approach to examining and dealing with the complex issue of nurse recruitment, retention, healthcare quality and patient satisfaction. The paper…
TQM in dental practice
Roger HarrSociety now expects more from its doctors and dentists, and these increasing demands can be summed up in one relatively new term for the medical profession: “quality management”…
Professional integrity in the age of managed care: views of physicians
Randolph QuayeAt the end of 1997, one quarter of the American public used health maintenance organizations. This paper reports findings on physicians’ perspectives on the role of managed care…
Strategic alignment between senior and middle managers in local government and health
Nick CliffordThe North West Change Centre at Manchester Business School has been developing collaborative programmes aimed at public sector middle managers. Evaluation recently completed…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar