International Journal of Health Care Quality Assurance: Volume 11 Issue 6

Addressing the issues of management and quality

Subjects:

Table of contents

Determinants of customer satisfaction with hospitals: a managerial model

Syed Saad Andaleeb

States that rapid changes in the environment have exerted significant pressures on hospitals to incorporate patient satisfaction in their strategic stance and quest for market…

7280

Referral to a psychiatric clinic: what do patients expect?

Paul Blenkiron

Examines the knowledge and expectations of patients newly referred to one hospital psychiatric clinic. A total of 57 adults completed a structured questionnaire before their first…

469

Physician outcome measurement: review and proposed model

Samia Siha

As health care moves from a fee‐for‐service environment to a capitated arena, outcome measurements must change. ABC Children’s Medical Center is challenged with developing…

Risky business: pre‐powdered gloves or powder‐free gloves in the operating suite?

Maureen Spicer, Marilyn Richardson

Two of the emerging issues for the health‐care sector in the 1990s are occupational health and safety, and iatrogenic issues. Both of these issues are implicated in the use of…

415
Cover of International Journal of Health Care Quality Assurance

ISSN:

0952-6862

Online date, start – end:

1988

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editors:

  • Professor Charu Chandra
  • Professor Sameer Kumar