International Journal of Health Care Quality Assurance: Volume 11 Issue 1
Addressing the issues of management and quality
Table of contents
Total partnership for primary health care provision: a proposed model ‐ part II
A.K. Aggarwal, Mohamed ZairiThis is the second part in a paper which studied the dynamics of primary health care provision. This paper examines external factors related to the management of general…
Private and public medicine: a comparison of quality perceptions
Penelope Angelopoulou, Peter Kangis, George BabisHow do physicians and patients perceive the quality of medical services offered? Is this perception the same in the private and public sector? On the basis of a survey conducted…
Improving service quality in NHS Trust hospitals: lessons from the hotel sector
Terry Desombre, Gavin EcclesThis article looks to review recent practice undertaken within the UK hotel sector to improve customer service, and suggests ideals that could be implemented within National…
Attitude of laboratory personnel towards accreditation
Alain Verstraete, Ermine van Boeckel, Martine Thys, Frans EngelenA multiple choice questionnaire was submitted to medical technologists in three medical laboratories, at varying times after obtaining an EN 45001 accreditation. A large majority…
Practices of excellent companies in the managed health care industry
Jim Wade, Brian H. KleinerThe health care profession in the USA has traditionally attracted some of the best talent the country has to offer, with medical practitioners enjoying high incomes due to…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar