International Journal of Health Care Quality Assurance: Volume 10 Issue 7
Addressing the issues of management and quality
Table of contents
Change‐oriented patient questionnaires ‐ testing a new method at three departments of ophthalmology
Ingemar Eckerlund, Bengt Jönsson, Magnus Tambour, Anders H. WestlundThe use of patient questionnaires has increased widely in recent years. Their purpose, to incorporate patient perspectives into the orientation and design of health care, is, of…
Monitoring quality in the British health service ‐ a case study and a theoretical critique
Mike HartDetails the results of a monitoring exercise introduced in one local hospital to address the amount of time that patients spent waiting when attending outpatient departments in…
“I find the term customer offensive”
Doug Clarke, David YarrowExplores the tensions between cost and quality, need and market, and the effects on patient care and service providers within today’s NHS. Builds on research carried out in two…
Total partnership for primary health care provision: a proposed model: part I
A.K. Aggarwal, Mohamed ZairiPresents the first of a two part paper, based on a study which examined the dynamics of primary health care provision. The study examined 49 general practices in the Kirklees…
Recent service evaluation research on people with learning difficulties
Man Cheung ChungSubstantial research on the evaluation of residential services for people with learning difficulties emerged over the last ten years in the UK. Reviews some of the major findings…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar