Table of contents
Overcoming challenges in the implementation of performance measurement: Case studies in public welfare services
Aki Jääskeläinen, Virpi SillanpääThe paper aims to evaluate factors affecting the success of the measurement system implementation in the context of two case services with a specific measurement object �…
Public e‐services from inside: A case study on technology's influence on work conditions in a government agency
Katarina Giritli Nygren, Karin Axelsson, Ulf MelinThe purpose of this paper is to discuss the consequences of citizens' increased use of public e‐services for agency employees' work situation.
Microenterprises: how they interact with public procurement processes
David McKevitt, Paul DavisThe aim of this paper is to explore how micro‐enterprises interact with public procurement systems. The paper seeks to give public procurement managers a better understanding of…
Bessant's continuous improvement model: revisiting and revising
Karen Fryer, Susan Ogden, Jiju AnthonyThe purpose of this paper is to propose that a redevelopment of Bessant's continuous improvement (CI) model makes a useful contribution to the research and understanding of the…
Institutional responses to electronic procurement in the public sector
Neil F. Doherty, Danny J. McConnell, Fiona Ellis‐ChadwickThe primary aim of the research presented in this paper is to address the gap in the literature with regard to the factors that affect the uptake and application of e‐procurement…
ISSN:
0951-3558Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Rocco Palumbo