International Journal of Public Sector Management: Volume 25 Issue 1


Table of contents

Inpatient satisfaction: an analysis of Malaysian public hospitals

Noor Hazilah Abd Manaf

The purpose of this paper is to provide an empirical analysis on inpatient satisfaction in Malaysian public hospitals.


Understanding continuous improvement in an English local authority: A dynamic‐capability perspective

David Douglas, Wyn Jenkins, Jane Kennedy

The purpose of this paper is to develop a model using resource‐based‐view theories of competitive advantage for application to the private sector as a basis for…


“Leadership”: a perniciously vague concept

Paul Spicker

Despite the vast amount of literature covering the concept of leadership, it remains contentious, under‐conceptualised and often uncritical. The purpose of this paper is…


A level playing field: social inclusion in public leisure

Ian R. Hodgkinson, Paul Hughes

The transfer to partnership in public sector management has created significantly new modes of service delivery, and is suggested to be the best means of ensuring that…

Initial emergency response performance of fire fighters in Malaysia

Chandrakantan Subramaniam, Hassan Ali, Faridahwati Mohd Shamsudin

The purpose of this paper is to identify the initial emergency response time of fire fighting teams in Malaysia.

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Emerald Publishing Limited

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  • Prof Dr Sandra van Thiel