Table of contents
Inpatient satisfaction: an analysis of Malaysian public hospitals
Noor Hazilah Abd ManafThe purpose of this paper is to provide an empirical analysis on inpatient satisfaction in Malaysian public hospitals.
1946
Understanding continuous improvement in an English local authority: A dynamic‐capability perspective
David Douglas, Wyn Jenkins, Jane KennedyThe purpose of this paper is to develop a model using resource‐based‐view theories of competitive advantage for application to the private sector as a basis for understanding…
1226
“Leadership”: a perniciously vague concept
Paul SpickerDespite the vast amount of literature covering the concept of leadership, it remains contentious, under‐conceptualised and often uncritical. The purpose of this paper is to…
5489
A level playing field: social inclusion in public leisure
Ian R. Hodgkinson, Paul HughesThe transfer to partnership in public sector management has created significantly new modes of service delivery, and is suggested to be the best means of ensuring that…
1022
Initial emergency response performance of fire fighters in Malaysia
Chandrakantan Subramaniam, Hassan Ali, Faridahwati Mohd ShamsudinThe purpose of this paper is to identify the initial emergency response time of fire fighting teams in Malaysia.
1018
ISSN:
0951-3558Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Rocco Palumbo