International Journal of Public Sector Management: Volume 21 Issue 1


Table of contents

Performance measurement in humanitarian relief chains

Benita M. Beamon, Burcu Balcik

The purpose of this paper is to compare performance measurement in the humanitarian relief chain with performance measurement in the commercial supply chain, develop…


Top‐down organizational change in an Australian Government agency

Neal Ryan, Trevor Williams, Michael Charles, Jennifer Waterhouse

The purpose of this paper is to assist public sector organizations to carry out better change management strategies and thus achieve better change processes and also to…


The role of involvement and attachment in satisfaction with local government services

Don Scott, Peter Vitartas

The purpose of this paper is to report on the development and testing of involvement and attachment constructs, which are then used to investigate the effects of…


Market‐based reforms and privatization in Sri Lanka

Asoka F. Balasooriya, Quamrul Alam, Ken Coghill

The purpose of this paper is to explore and analyse the extent to which socio‐political obstacles have influenced the successful establishment and performance of an…


E‐government and service orientation: gaps between theory and practice

Maria Åkesson, Per Skålén, Bo Edvardsson

The purpose of this paper is to review selected literature on e‐government service orientation and highlight differences between academic theory and empirical findings. To…

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  • Prof Dr Sandra van Thiel