International Journal of Public Sector Management: Volume 20 Issue 7


Table of contents

Conceptualizing effectiveness in a non‐profit organizational environment: An exploratory study

Dimitra Papadimitriou

The purpose of this study is to empirically identify a coherent set of effectiveness measures, which attempts to accommodate the interests and expectations of the most…


Boosting government reputation through CRM

Rui da Silva, Luciano Batista

The objective of this paper is to point out the potentialities of customer relationship management (CRM) in the building of government reputation by raising key aspects of…


Identifying employees' perceptions on organizational obligations: A comparison between the Greek public and private sector

Victoria Bellou

This study aims to identify the organizational obligations that are mostly valued by employees and potential variations in perceptions regarding the ideal psychological…


A post‐modern cultural competency framework for public administration and public service delivery

Mitchell F. Rice

The dramatic population growth of Hispanics and immigrants, combined with the issue of diversity, in the United States population raises several important questions about…


Strategic management: a tool for public management?: An overview of the Belgian federal experience

Anne Drumaux, Christophe Goethals

The aim of this contribution is to propose a first overview of the strategic plans in the Belgian Federal Administration and to analyse the process of strategic planning itself.


Developing an understanding of results‐based management through public value theory

David Try, Zoe Radnor

This article aims to report on research undertaken to assess the utility of public value theory in understanding results‐based management from the perception of public…


Lost in translation: The inappropriateness of occidental new public management to reform of the public sector bureaucracy in Japan

Simon Norton

This paper aims to consider the suitability of Anglo‐American new public management (NPM) practices in the context of public sector reform in Japan.

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  • Prof Dr Sandra van Thiel