International Journal of Public Sector Management: Volume 19 Issue 1

A processual view of institutional change of the budget process within an Australian government‐owned electricity corporation

Wendy James

Australian public sector organisations are faced with their greatest challenge in decades, as public sector reforms essentially re‐examine the role of the State in the economy…

Management consultant (process) performance in local government

Eric Deakins, Stuart Dillon

Broadly conceptualised, a consultant's work can be evaluated by the deliverables produced and by the process used to achieve those deliverables. This paper seeks to report the use…

Health services management: what are the ethical dimensions?

Colin Palfrey, Paul Thomas, Ceri Phillips

Sets out to examine arguments that attribute a lack of an ethical dimension to the management function.

The customer concept in welfare administration: front‐line views in Jobcentre Plus

Patrice Rosenthal, Riccardo Peccei

Aims to analyse the reactions of front‐line staff to the use of the “customer” label in Jobcentre Plus, the new agency charged with structural and cultural reform of benefit…

Why public sector reform does not transform: A processual explanation of the 1989‐1997 French experience

Glyn Jones

The paper proposes to look at the transformational strategies undertaken in relation to the 1989‐1997 French administrative reform process and to examine their impact on the…

Testing performance: A practical perspective on institutional reform

Ronald McGill

The purpose of the paper is to outline a practical perspective for testing performance in the process of institutional reform in developing countries.

Lessons in Leadership: Meeting the Challenges of Public Services Management

Joyce Liddle