International Journal of Public Sector Management: Volume 17 Issue 3


Table of contents

Performance measurement and adoption of balanced scorecards: A survey of municipal governments in the USA and Canada

Yee‐Ching Lilian Chan

To deal with financial constraints and increasing demand on accountability, government administrators have begun implementing modern management tools in their…


Performance measurementfor stakeholders: The case of Scottish local authorities

Mik Wisniewski, Derek Stewart

With continuing pressures for transparency, accountability and value for money, measuring the performance of public sector organisations is attracting increasing academic…


Characterizing American public administration: The concept of administrative culture

Keith M. Henderson

Comparative administrative study lacks agreed‐upon concepts for cross‐national analysis. This essay suggests “administrative culture” as a useful concept which has been…


New public management reform and the construction of organizational identities

Per Skålén

An underlying and fundamental aim of the new public management (NPM) reform program is to transform the organizational identity of public organizations into a…


Quality management in health insurance: A case of third‐party benchmarking

Runo Axelsson, Susanna Bihari‐Axelsson, Lars Steen

As part of the preparations for the accession of Slovenia to the European Union, the National Health Insurance Institute has introduced a European model for quality…

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Emerald Publishing Limited

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  • Prof Dr Sandra van Thiel