International Journal of Public Sector Management: Volume 15 Issue 3


Table of contents

Internet technologies: supporting transparency in the public sector

Ronan McIvor, Marie McHugh, Christine Cadden

The objective of this paper is to show how Internet technologies have the potential to facilitate the achievement of transparency within public sector organisations. This…


Challenges in costing health care services: Recent evidence from the UK

Deryl Northcott, Sue Llewellyn

Recent developments in performance measurement and reporting systems in the UK National Health Service (NHS) have created new challenges in costing health care services…


Globalization, university transformation and economic regeneration: A UK case study of public/private sector partnership

Roulla Hagen

Pressures from globalization and the knowledge‐based economy are transforming the traditional role of universities. Universities are being targeted by policy makers…


Complaints procedures in local government : Informing your customers

Carol Brennan, Alex Douglas

Recently, the British Standards Institution (BSI) issued a new standard: BS 8600:1999 Complaints Management Systems – Guide to Design and Implementation. This standard…


Public officials’ attitudes towards privatization in Jordan: A field survey

Nail A.H.K Awamleh

The purpose of this study is to assess prospects for privatization in Jordan through a field survey of the attitudes of public officials in a sample of 24 public…

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  • Prof Dr Sandra van Thiel