Table of contents
Financial and professional incentives in health care: Comparing the UK and Canadian experiences
Sue Llewellyn, Ron Eden, Colin LayTraditionally in health care and in the public sector more generally, little thought has been given to the impact of provider‐oriented incentives on the delivery of…
An internal marketing approach to public sector management: The marketing and human resources interface
Michael T. Ewing, Albert CaruanaInternal marketing (IM) focuses on acquiring and retaining customer‐oriented employees. Critics of internal marketing claim that the term is simply a synonym for good…
Managing diversity – an employment and service delivery challenge
Elisabeth M. Wilson, Paul A. IlesThe UK public sector has had a long‐standing policy commitment to equal opportunities, alongside limited access to managerial positions for women, ethnic minorities and…
Varieties of administrative convergence
Moshe Maor, G.W. JonesThe aim of this paper is to explore the possible varieties of convergence in the public administrations of members of the European Union, as well as the framework for…
Implementing decentralised reform in local government: Leadership lessons from the Australian experience
Robert JonesThis article presents a longitudinal case study of the methods employed by the general managers of two leading Australian local authorities in an attempt to introduce…
Integrated local service systems: Part 2
Chris BaconComputer systems can support the delivery of services to many separate organizations and the provision of direct citizen access to local services. Discusses the options…

ISSN:
0951-3558Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Dr Sandra van Thiel