International Journal of Educational Management: Volume 21 Issue 1


Table of contents

Top‐down management: an effective tool in higher education?

Yau Tsai, Sue Beverton

The purpose of this paper is to explore the strengths and weaknesses of top‐down management in a university that has embraced globalisation with a strong market‐led ethos and to…


Are university students really customers? When illusion may lead to delusion for all!

Göran Svensson, Greg Wood

The marketing concept is an idea that has been adopted in non‐marketing contexts, such as the relationships between universities and their students. This paper aims to posit that…


Programme feedback: it only takes a minute!

Graeme Drummond

The paper aims to examine the practicalities of implementing the one‐minute paper (OMP) concept and to consider whether claimed benefits are likely to be achieved without…


School principal preparation in Europe

Angela Thody, Zoi Papanaoum, Olof Johansson, Petros Pashiardis

This article seeks to centre on Cypriot, English, Greek and Swedish selection and training of principals. This was part of a 2001‐2002 European Union (EU) funded study which…


Balanced scorecards in managing higher education institutions: an Indian perspective

Venkatesh Umashankar, Kirti Dutta

The paper aims to look at the balanced scorecard (BSC) concept and discuss in what way it should be applied to higher education programs/institutions in the Indian context.


E‐Learning and the development of “voice” in business studies education

Mike Hart, David Rush

This paper seeks to engage in an examination of “Quality in Business Education” (the QUBE project) with a specific brief to examine student involvement in the quality process.

Cover of International Journal of Educational Management



Online date, start – end:


Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Prof. Chris Brown
  • Dr Dong Nguyen