International Journal of Educational Management: Volume 17 Issue 7


Table of contents

Client satisfaction with English language centre service: insights from a New Zealand national survey

John Walker

The TESOL (teaching of English to speakers of other languages) sector in New Zealand is rapidly developing into a major educational service industry. Despite their growing…


Basic education development in China: from finance reform to World Bank projects

Chengzhi Wang, Mary Bergquist

Basic education (primary and junior secondary schooling) in China has experienced phenomenal development in the reform era from the late 1970s. The most important reform policies;…


A case study using gap analysis to assess distance learning versus traditional course delivery

Duncan G. LaBay, Clare L. Comm

In this pilot study, the authors analyzed student‐faculty course evaluations at their university using gap analysis as derived from the SERVQUAL (service quality) model. Utilizing…


Using the theory of policy networks and communities to explore who determines the Scottish higher education research policy: issues for educational managers

Kevin Grant, David Edgar

Historically, Scottish education policymaking has been implemented independently of central educational policy makers, with policymakers negotiating with a variety of interest…

Performance measures for academic departments

Umar Al‐Turki, Salih Duffuaa

Measuring the performance of academic departments received little attention compared to other industries due to their complex nature and difficulty in measuring their outputs…


Implementing knowledge management in academia: teaching the teachers

Michael J. Tippins

The ability to acquire, share, and utilize knowledge has become a critical organizational capability as businesses attempt to cope with a rapidly changing environment. Colleges of…


Management process for defining and monitoring teacher dispositions

Julie Jackson Albee, Joyce A. Piveral

This study describes one university’s effective management process for identifying dispositions of pre‐service teacher candidates. Identification of specific dispositions was…

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  • Prof. Chris Brown
  • Dr Dong Nguyen