The Bottom Line: Volume 33 Issue 4

A stakeholder theory approach to creating value in higher education institutions

Taiguara de Freitas Langrafe, Simone Ruchdi Barakat, Fabricio Stocker, Joao Maurício Gama Boaventura

This paper aims to empirically verify whether the development of improved relationships between higher education institutions (HEIs) and their stakeholders based on the principles…

Linking digital platforms' service dimensions to customers' purchase

Fatemeh Saberian, Mirahmad Amirshahi, Mahdi Ebrahimi, Asieh Nazemi

This paper aims to identify the dimensions of digital platforms' services quality and their impact on customers' purchase intent based on customer experience.

Knowledge-based society and emerging disciplines: a correlation of academic performance

Muhammad Rafi, Khurshid Ahmad, Salman Bin Naeem, Asad Ullah Khan, Zheng JianMing

Digital libraries promote and accelerate scientific research in academic institutions. The subscribed database resources of digital libraries have become an increasingly valuable…

Adoption of artificial intelligence integrated CRM system: an empirical study of Indian organizations

Sheshadri Chatterjee, Bang Nguyen, Soumya Kanti Ghosh, Kalyan Kumar Bhattacharjee, Sumana Chaudhuri

The purpose of this study is to explore the behavioral intention of the employees to adopt artificial intelligence (AI) integrated customer relationship management (CRM) system in…

Artificial intelligence in personnel management: the development of APM model

Kirk Chang

Managers have mixed views of how artificial intelligence (AI) affects personnel management (PM). The purpose of this paper is to identify potential knowledge gap and bring new…