The Bottom Line: Volume 32 Issue 2


Table of contents

Advances in intellectual capital performance measurement: a state-of-the-art review

Cheng Sheng Lee, Kuan Yew Wong

The purpose of this paper is to present a review on the latest developments, approaches and methods in intellectual capital (IC) performance measurement.

Impact of advent of electronic information resources on performance of library users

Nazir Ahmad Bhat

The purpose of this study is to assess the impact of advent of electronic information resources on “academic and carrier related core aspects of user performance”.

Are CRM systems ready for AI integration?: A conceptual framework of organizational readiness for effective AI-CRM integration

Sheshadri Chatterjee, Soumya Kanti Ghosh, Ranjan Chaudhuri, Bang Nguyen

The purpose of this paper is to develop a conceptual framework to check if an organization is ready to adopt an AI-integrated CRM system. The study also analyzes different…


Determinants of perceived information need for emerging ICT adoption: A study of UK small service businesses

Sunday C. Eze, Sulaimon Olatunji, Vera Chinwendu Chinedu-Eze, Adenike O. Bello, Adebanji Ayeni, Fred Peter

Most studies in information behaviour have focussed on information behaviour aspects such as environmental uncertainty, scanning behaviour of top management executives…

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Emerald Publishing Limited

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  • Dr. Bang Nguyen