Journal of Services Marketing: Volume 22 Issue 4

Singapore credit cardholders: ownership, usage patterns, and perceptions

Lydia L. Gan, Ramin C. Maysami, Hian Chye Koh

The purpose of this study is to analyze Singapore's diverse cardholders in search of variations among demographic groups, credit card profiles, and their perceptions with regard…

Determinants of behavioral intentions in the mobile internet services market

Pavlos A. Vlachos, Adam P. Vrechopoulos

The purpose of this paper is to investigate the theoretical and empirical meaningfulness of a composite model of behavioral intentions in a pure mobile internet services context.

Affect and the role of corporate customer expertise within legal services

Tony Garry

The aim of this paper is to explore the role of affect evoked among customers of differing expertise within a business‐to‐business credence service context and examine how this…

The impact of experiential consumption cognitions and emotions on behavioral intentions

J. Enrique Bigné, Anna S. Mattila, Luisa Andreu

The purpose of this paper is to examine cognitive and affective antecedents and consequences of satisfaction in the context of hedonic services.

When something goes wrong and no one is around: non‐internet self‐service technology failure and recovery

Lukas P. Forbes

This paper aims to focus on non‐internet‐based self‐service technologies through the presentation of failure and recovery strategies employed by service firms using self‐service…

Tipping and its alternatives: business considerations and directions for research

Michael Lynn, Glenn Withiam

The purpose of this paper is to outline the business issues surrounding tipping and its alternatives, to summarize what is known about those issues, and to identify questions in…