Table of contents - Special Issue: Business to business services: multiple markets and multi‐disciplinary perspectives for the twenty‐first century
Guest Editors: Katherine Tyler, Mark Patton, Marco Mongiello, Derek Meyer
Services business markets: a further view of a new reality or a blurred landscape?
Katherine Tyler, Mark Patton, Marco Mongiello, Derek MeyerThe purpose of this article is to review the emerging literature of services business markets (SBMs) from 1974 to 2007 and analyse main themes that indicate the development of the…
Service packaging: key to successful provisioning of ICT business solutions
Mika Hyötyläinen, Kristian MöllerBusiness services have an important role in the development of global knowledge‐base economy. This is particularly clear in the field of ICT services where business customers are…
An assessment of customer service in business‐to‐business relationships
Judy Zolkiewski, Barbara Lewis, Fang Yuan, Jing YuanThe purpose of this paper is to develop a deeper understanding of customer service/service quality in business‐to‐business contexts.
The shift in sales organizations in business‐to‐business services markets
Arun SharmaThe purpose of the paper is to examine shifts in sales organizations utilized to sell services to business‐to‐business customers. The paper also examines the changes expected in…
The role of trust in financial services business relationships
Katherine Tyler, Edmund StanleyThe purpose of this article is to investigate trust in financial services business markets.
A re‐examination of the relationship between value, satisfaction and intention in business services
Graham Whittaker, Lesley Ledden, Stavros P. KalafatisThe objectives of this paper are twofold: to add to the debate regarding conceptualisation and operationalisation of value within a professional service domain, and to contribute…
Segment differences in the asymmetric effects of service quality on business customer relationships
Simona Stan, Kenneth R. Evans, Charles M. Wood, Jeffrey L. StinsonThe purpose of this article is to explore the possible negative asymmetric effects in the impact of service quality on the satisfaction and retention of different customer…
Key drivers of university‐industry relationships: the role of organisational compatibility and personal experience
Carolin Plewa, Pascale QuesterThe purpose of the paper is to analyse empirically research‐oriented university‐industry relationships based on the incorporation of relationship marketing (RM) and technology…
ISSN:
0887-6045Online date, start – end:
1987Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Rebekah Russell-Bennett
- Dr. Mark Rosenbaum