Journal of Business Strategy: Volume 34 Issue 3

Gauging performance in the service industry

Rajesh Tyagi, Praveen Gupta

Traditional performance measurement models and frameworks fail to take into account the intricacies and specificity of service businesses. The important characteristics of…

Not by money alone: the emotional wallet and talent management

Hari Kumar, Satish Raghavendran

The conventional talent management approach views human relationships as transactional, akin to the commodities that traverse through the supply chain maze. In short, there is a…

Creative professional service firms: aligning strategy and talent

Deirdre Canavan, Pamela Sharkey Scott, Vincent Mangematin

Reliance on individual talent and motivation renders creative professional service firms (PSFs) highly dependent on their ability to attract and mobilise the right individuals…

The stakeholder or the firm? Balancing the strategic framework

Graham Kenny

The purpose of this article is to investigate why stakeholder frameworks have struggled for acceptance in strategy and to put forward a clearly articulated framework which, while…

Capturing strategic competences: cloud security as a case study

Mingtao Shi

This paper intends to propose a concept for capturing the strategically important competences of a firm.

Customer‐oriented organizations: a framework for innovation

Kaushik Mukerjee

The purpose of this paper is to acknowledge the importance of customer orientation in business organisations. The paper adopts a practical approach and delves into the relevant…

Editor’s note