Journal of Business Strategy: Volume 31 Issue 6


Table of contents

A new model for service businesses in product‐centric firms

Anees Gopalani

Confronted by lower product sales prospects, increased margin pressures and customer demands for free service support, many firms are entering the service business. Yet most of


Shh! It's vive la résistance …

Nicholas D. Sweers, Kevin C. Desouza

The purpose of this case study is to highlight the importance of recognizing and mitigating covert employee resistance to a change management initiative.


Operating models for a multipolar world: balancing global integration and local responsiveness

Stephane Girod, Joshua B. Bellin, Kumar S. Ranjan

Multinationals have always needed an operating model that works – an effective plan for executing their most important activities at the right levels of their organization


Physical assets in the M&A mix: a strategic option

Linda M. Cohen

The purpose of this paper is to highlight how a commonly‐overlooked resource – physical assets – can be used to advantage as both a tactical and strategic tool during mergers and


How strategies of deception facilitate business growth

Richard Pech, Greg Stamboulidis

This paper intends to describe examples of entrepreneurial growth and defensive strategies used by smaller firms against larger and aggressive competitors. It aims to focus


Nudge your way to higher value

Stuart E. Jackson

This paper aims to discuss an approach to strengthening sales and customer relationships by making it easier for customers to buy from you.


Profitably shared delusions

Patrick Marren

The purpose of this paper is to review the importance of mass shared beliefs in shaping economies, markets, nations, and business strategies.

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Business Strategy Series

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Emerald Publishing Limited

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