Journal of Management in Medicine: Volume 13 Issue 5

Implementing change in the National Health Service

Mike C. Lamb, Mike A.A. Cox

This paper will outline the current changes being imposed on the National Health Service. The literature on change management will be employed to propose some guidelines for…

Best practice organisational effectiveness in NHS Trusts, Allington NHS Trust case study

Mohamed Zairi, John Whymark, Mike Cooke

Measuring organisational effectiveness in a health care delivery context is a challenging task. Although there are numerous performa]nce assessment models, audit tools and…

The introduction of patient process re‐engineering in the Peterborough Hospitals NHS Trust

David Probert, Bill Stevenson, Nelson K.H. Tang, Harry Scarborough

Patient process recognition and re‐engineering (PPR) has become a major concern of recent health care development and management. This paper discusses the position of the National…

Outsourcing to increase service capacity in a New Zealand hospital

Christine Renner, Elaine Palmer

Service firms manage variability using both demand‐side tactics (levelling customer demand), and supply‐side tactics (increasing available capacity). One popular way of increasing…

Spotlight – Thinking in the old way and trying to live in the new

Sarah Powell

Professor Viatcheslav Alexeev offers freelance journalist Sarah Powell his views of the state of the Russian national health system and the challenges faced as Russia moves from a…

Opinion – After the internal market: public ownership or poisoned chalice?

Norman Jones

This article examines the reasons why the internal market failed to gain public acceptance and looks beyond the popular view which argued the non‐acceptance was a result of the…