Journal of Management in Medicine: Volume 10 Issue 3

Effective contracting of high‐tech health care for patients at home

Mark Pilling, Tom Walley

High‐technology treatments such as total parenteral nutrition or intravenous antibiotics may increasingly be provided to patients at home. In the past, these services have been…

Time studies in A&E departments ‐ a useful tool for management

L. Aharonson‐Daniel, H. Fung, A.J. Hedley

A time and motion study was conducted in an accident and emergency (A&E) department in a Hong Kong Government hospital in order to suggest solutions for severe queuing problems…

Using ritual to reduce barriers between sub‐cultures

Ian Brooks

Examines the potential for reducing the dysfunctional consequences of demarcation between work groups and professions in the NHS. Suggests that change may be achieved by…

Acting on complaints about mental health services: Implications of power imbalances

Daphne Wood

Complaint procedures are meant to provide an effective safeguard for users of services, but they do not always work well. Applies an analysis of three views of power to complaint…

Patients’ complaints as a management tool for continuous quality improvement

Rachel Javetz, Zvi Stern

Continuous quality improvement focuses on the customer and, therefore, requires attention to customers’ feedback as a vital input. Customers’ feedback in general hospitals…

Cultural conflict in a bacteriology department: Apollo v. Athena

Giuseppe Enrico Bignardi

Aims to explore the employees’ perception of the organizational culture, as well as their cultural preference, and assess what might be the implications of any differences between…

The managerial and clinical implications of patient‐focused care

Keith Hurst

Discusses five elements of patient‐focused care (PFC). Clarifies issues surrounding the first element ‐ aggregating patients ‐ and debates the strengths and weaknesses of the…