Managerial Auditing Journal: Volume 18 Issue 3

Social audit and accountability in IT management

Branka Mraovic´

A characteristic of the electronically operated global capitalism is that it is structured with the help of information networks integrating capital interests at the global level…

Contextualising corporate governance

Lez Rayman‐Bacchus

Corporate governance systems aim to supervise and guide corporate behaviour. Information and communication technologies and in particular the Internet are providing unprecedented…

Strategy, accountability, e‐commerce and the consumer

Ruth Murphy, Margaret Bruce

Whilst increasing numbers of firms have launched themselves on the Internet, evidence suggests that they are doing this without any consideration of the strategic implications of…

A critical appraisal of customer satisfaction and e‐commerce

Chia Chi Lin

In this paper electronic commerce (e‐commerce) is examined in the context of the relationship between firms and their customers and the implications for organisational…

E‐CRM: customer relationship marketing in the hotel industry

Diana Luck, Geoff Lancaster

Explores the degree to which UK based hotel groups had exploited the medium of electronic customer relationship marketing (E‐CRM). Research is incorporated that investigated their…

Stakeholder communication and the Internet in UK electricity companies

Stuart Martin Cooper

This paper is located within the corporate social reporting and stakeholder management literature. It is concerned with the use of the Internet as a way of communicating with…

Audit and control of the use of the Internet for learning and teaching: issues for stakeholders in higher education

Martin John Broad, Marian Matthews, Kerry Shephard

The Internet is becoming more widely used by academic institutions to support the learning and teaching activities of students and academic staff. Whilst this is a very efficient…

Strategizing networks of power and influence: the Internet and the struggle over contested space

Steve Conway, Ian Combe, David Crowther

Whilst some authors have portrayed the Internet as a powerful tool for business and political institutions, others have highlighted the potential of this technology for those…