Table of contents
A symbiosis of quality and innovation in SMEs: amultiple case study analysis
Rodney McAdam, Gren ArmstrongSmall‐ to medium‐sized enterprises (SMEs) are coming under increasing market pressures due to larger more agile companies encroaching on their markets and increasing integration…
Service quality performance measurement in public/private sectors
Stewart Black, Senga Briggs, William KeoghProvides an overview of UK public and private sector organisations’ use of performance information relating to service quality. While they have made some headway in improving the…
Chief executives – hear thyselves: leadership requirements for 5‐S/TQM implementation in healthcare
Uche NwabuezeThe provision of leadership by senior management of an organisation is universally acclaimed by most writers as one of the most important factors for the successful implementation…
Auditing of environmental management systems: alegitimacy theory perspective
Dennis W. Taylor, Maliah Sulaiman, Michael SheahanProvides findings from a survey of environmental management systems (EMS) auditors at ISO14001‐certified sites of Australian enterprises. Taking a legitimacy theory perspective…
Managerial auditing the WorldCup
Samuel K.M. HoIn the semi‐final World Cup 1990, England lost to West Germany in the penalty knock‐out. The Italian team had similar experience when they lost to Brazil in the world cup final…
ISSN:
0268-6902Online date, start – end:
1986Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Jie Zhou